Customer Service Training Townsville

Townsville Local Customised Customer Service Training

An engaging customer service training class to develop and fine-tune customer service skills, with half-day or one-day training options available.
Gain thorough knowledge and understanding of customer service practices and be confident in handling enquiries, complaints, and communications.
Our comprehensive customer service training classes are designed to help your employees react to customers’ needs.
This customer service class will provide practical methods for improving how to manage customers in a broad range of challenging situations.

The Outline:

  • Assess customer needs and provide constructive information to promote the improvement of customer service delivery
  • Complaint handling practice
  • Demonstration, facilitated group review, pairs exercise with group review
  • The Way to do ‘service recovery’ and turn an irate client to a positive advocate
  • Identifying the nature of customer complaints
  • Professional telephone and email techniques
  • Review recruitment practices to ensure you employ the right front-line staff.
  • The impact of bad service on an organisation
  • Ways to create a winning first impression

About This Customer Service Training Session

Terrific customer service training covers essential behaviours, service strategies, and service systems that together ensure an exceptional customer experience.
One-day instructor-led customer service training classes are offered at your site for up to 15 students per course.
Provides the high-quality training needed to meet the high standards expected by your customer. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers, anyone and everyone who comes into contact with clients!


We can conduct this Customer Service Training onsite in Townsville.