Townsendale Local Customised Customer Service Training
An engaging customer service training course to develop and fine-tune customer service skills, with half-day or time-management training options available.
Employees who are properly trained and demonstrate professional customer service skills, can improve customer loyalty and satisfaction.
In today’s increasingly competitive markets, delivering exceptional customer service is increasingly important to differentiate you and your opponents.
When your employees are properly trained and demonstrate professional service skills, your organization’s customer loyalty and satisfaction enhance
- Accepting responsibility outside your area
- Complaint handling and client interaction
- Diagnose problems in delivery of customer service
- How to build good will
- Identifying the nature of customer complaints
- Lessens stress by providing skills to de-escalate challenging situations
- Respond to and report on client feedback and complaints
- Techniques for managing complaints to the client’s complete satisfaction
- What your clients, desire, need and expect
About This Customer Service Training Session
Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external customers.
No travel expenses, the training is conducted in your own facility.
The course includes role-playing drills, team exercises, and discussions of concepts that are most applicable when tailored to the experiences of the pupils.
We have a great deal of terrific customer service training courses which will be a fantastic fit for you and your team.
Require a quote for your Townsendale business Contact us today.