Customer Service Training Towitta

Customer Service Training In Towitta

Trying to find customer service training courses?
Engage your team with customer service training that is easy to implement and easy to use.
One good customer service experience can change the whole perception a client holds towards the organization.
This course is suited to anyone who wants to maximise their chances to build exceptional internal or external customer relationships.

The Outline:

  • 12 poor listening habits and how to avoid them
  • Deal effectively with situations where customer expectations have not been fulfilled
  • Demonstration, facilitated group review, pairs exercise with group review
  • How to handle the inherent frustrations of heavy client contact
  • Identified ways they can add value to client relationships and exceed expectations
  • Make customer service a team approach
  • Strategies for contending with rude or abusive callers
  • Understand how an individual’s behavior influences the behaviour of others
  • Why you lose customers

About This Customer Service Training Session

Each workshop presents techniques for handling challenging clients and situations and also offers opportunities to apply new skills to support interactions.
No travel costs, the training is conducted at your own facility.
This system carries customer service training to the maximum level.
Throughout the program, you’ll receive training that takes you from the principles of customer care through to providing quality customer feedback and customer satisfaction as a means of improving and potentially growing your business.

Corporate Customer Service Training accessible in Towitta.