Customised Customer Service Training For Towan
As the first line of contact with clients, service representatives can affect customer perceptions and ensure their loyalty and satisfaction.
Engage your team with customer service training that’s easy to implement and easy to use.
Inspire Your Company with a WOW Client Service Philosophy!
This customer service training can help you train yourself, your employees, and your company not only to head off issues, but also to rise to a level of service excellence.
- 11 creative techniques to sharpen your listening skills
- Creates a professional and proactive image for the company
- Deliver bad news to clients in a more positive manner.
- Follow-up to ensure completion
- Include a staff training program and review staff performance regularly.
- Know how to handle customer behaviour by understanding their needs and expectations
- Recognise Different Customer Personalities
- Understand how the service-profit chain affects your organisation.
- Why you lose customers
About This Customer Service Training Session
Ideal for staff members at all levels who are wanting to develop their customer service and communication skills for working with internal and external clients.
Our trainers are experts in their field and have plenty of Customer CARE experience within your industry.
Service professionals need to understand that they are the very important links between the clients and the organisation. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line employees, anyone and everyone who comes into contact with clients!
Customer Service Training sessions available in Towan if you’re a business looking for a customised training session. Workshops available in Brisbane, Parramatta, Canberra, Melbourne, Adelaide, Perth and Sydney.