Customer Service Training Tottington

Tottington Local Customer Service Training

Better customer care may be that gap causing customers to choose you over other suppliers offering the very same products or services.
Do you understand customer requirements and problems and would like to provide guidance to staff members?
Inspire Your Company with a WOW Customer Service Philosophy!
This customer service class provides participants with the knowledge and skills required to ensure that products and services are delivered and maintained to the standards your customers have come to expect.

The Outline:

  • Always welcome a client with friendliness and a willingness to serve
  • Communication Skills
  • Enjoy their work more, so clients can feel their excitement for their role
  • How Great Am I at providing Customer Service? Questionnaire
  • Identify ways to establish links between excellence in client support and your company practices and policies.
  • Lessens stress by providing skills to de-escalate challenging situations
  • Responsibility for customer service
  • Understand how the service-profit chain affects your organisation.
  • Ways to create a winning first impression

About This Customer Service Training Session

Companies will need to provide their employees access to a larger range of knowledge supply, subject matter experts, examples of best practices and other peoples’ experience of customer service.
One-day instructor-led customer service training classes are offered at your site for up to 15 students per course.
This system provides tools to identify the many ingredients that contribute to difficult customer situations; understand and defeat them and demonstrate how client retrieval can benefit your company.
Whether you want a public class or a group session in your offices, we can provide what you want at a price that will guarantee a wonderful return on your investment.


If you are a business located in Tottington we can offer a customised Customer Service Training to fit your team.