Customer Service Training Totness

Totness Local Customised Customer Service Training

Customer service is intentionally and carefully designed to suit your business — not by doing different things, rather by doing the exact things differently.
Engage your staff with customer service training that’s easy to implement and easy to use.
Our extensive customer service training classes are designed to help your employees react to clients’ needs.
This course discusses how to connect with the customer and illustrates how to manage customer service on the telephone, in-person, responding to and sending e-mail, and when dealing with challenging clients.

The Outline:

  • 4 ways to build a strong team
  • Customer contact model and support criteria
  • Enhance each customer interaction with friendliness and go the extra mile
  • Group discussion, brief practice sessions in pairs with comments
  • Identify ways to establish links between excellence in client service and your business practices and policies.
  • Obtain customer feedback to continuously refine a customer support program
  • Responsibility for customer service
  • The advantages and disadvantages of digital communication
  • Using positive language and tone of voice

About This Customer Service Training Session

Great customer service training covers essential behaviours, service plans, and service systems that together ensure an exceptional customer experience.
If you do not find what you’re searching for, we can create it for you.
The more you know about your customers the more empowered your staff will be and the better results you will get from training.
Throughout the program, you will receive training that takes you from the fundamentals of customer care through to providing quality customer feedback and customer satisfaction as a means of improving and potentially growing your business.


Providing customised Customer Service Training into your neighborhood Totness area.