Tothill Belt Customised Customer Service Training
Customers are the lifeblood of any enterprise. Yet it’s surprising how few people and organisations have mastered providing consistent service excellence.
Fantastic customer service is critical for all businesses, big or small. It may have a direct effect on customer loyalty and where prospective customers choose to spend their money. To put it simply, the higher quality customer service you provide, the higher degree of customer satisfaction you will enjoy, and that will translate into repeat business and more earnings.
Irrespective of the size or type of your business, the importance of customer service training for its success is undeniable
This course covers essential topics in providing quality client service.
- Apply the fundamental aspects of customer service in a company
- Consult and communicate effectively with relevant people
- Define what great customer support is for others and yourself.
- Defining Customer Service
- How to build good will
- Identify what your organisation has to provide customers
- Paying positive attention to the little things for your customer
- Review customer satisfaction with service delivery
- Taking a “Can Do” attitude and follow-through with actions
- Use verifiable data while keeping reporting procedures to compare changes in customer satisfaction
About This Customer Service Training Session
Each workshop presents techniques for handling challenging clients and situations and also offers opportunities to apply new skills to service interactions.
If you’re in a customer focused role or you handle a customer service group, this program is perfect as it will better enable you to provide high quality service to clients and clients.
This program takes customer service training to the highest level.
You will learn ways to attract, connect with and keep customers in a competitive market, including how to turn complaints into opportunities.
Training sessions customised to match the Tothill Belt local region and business.