Customised Customer Service Training In Tostaree
Customers are the lifeblood of any enterprise. Yet it is surprising how few people and organisations have mastered providing consistent service excellence.
Fantastic customer service is an essential part of any successful enterprise. Not only will your customers feel great about doing business with you, you can strengthen your company reputation and opening up opportunities for repeat business.
The benefits of good customer service are endless.
This course covers essential topics in providing quality customer service.
- Ask key employees what they already do to provide decent customer service.
- Customer contact model and support standards
- Develop the skills and practices that are essential elements of a customer service focused manager.
- Helps you become an asset to your organisation by providing strategies and strategies to meet or surpass customer expectations
- How we ‘manage’ our clients
- Manage stressful situations with customers face-to-face and over the telephone
- Surprise and delight customers by under promising and over delivering.
- Taking ownership of problems
- Why finding new customers costs five to seven times more
About This Customer Service Training Session
All of our programs can be customized to meet your specific needs.
If you’re in a customer focused role or you manage a client support group, this program is ideal as it will better enable you to deliver high quality service to customers and clients.
Target audience is Client Service representatives.
You will learn methods to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
Looking for interactive and transformational Customer Service Training for staff in your workplace? Contact us to discuss how we can help ignite your team’s performance.