Customised Customer Service Training For Torryburn Area
Customer service is not a department. It is a philosophy to be embraced by every employee.
Feedback from workshop participants informs us that they could immediately use their new skills to their office the following day.
Increasingly, customers are valuing customer support over and over both product quality and reduced prices so increasing customer service is vital.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn methods to attract, connect with and keep customers in a competitive market, including how to turn complaints into opportunities.
- Anticipating customer needs before they become a problem
- Communicate more assertively and effectively
- Enjoy their work more, so clients can feel their excitement for their role
- Set a customer complaint policy.
- How to make your customers love you and tell everyone they know
- Manage Different Stressful Situations with the Irate, Rambling, Insistent, Threatening or Vulgar Clients
- Recognise every customer touch point is a ‘moment of truth’
- Understand that neutral or indifferent service loses customers, creates dissatisfaction
- Using positive language and tone of voice
About This Customer Service Training Session
Establishing a successful customer service program in your company requires dedication from yourself and your staff.
Our customer service training is always aligned to the most frequent method of communication used to connect with your clients e.g. face to face, telephone, email.
Satisfied customers are loyal customers.
Whether you want a public course or a group session at your offices, we can provide what you want at a price that will guarantee a great return on your investment.
Quality customised Customer Service Training available in Torryburn if you’ve got a team.