Customised Customer Service Training In Torrita
Customer expectations are on an all-time high. In spite of continual insights, many client requirements are still not fulfilled. This is a clear indication that training needs to be more strict.
Ideal for those working in a contact centre role, this customer service class will provide you the skills to offer deal with complex or challenging customer service situations.
Our Customer Service experts can help by sharing the lessons we’ve learned during our history and reveal how establishing core values can help companies meet their goals.
This course helps customer service providers understand the importance of their role and develop essential skills necessary to deliver superior customer service.
- Attract customer compliments which are recorded, recognised and rewarded
- Communication Skills
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
- How to apply the Worldwide Customer Service Standards of best practice
- Include a staff training program and review staff performance frequently.
- Practical tips for managing dangerous anger
- Reward customers with a customer loyalty program.
- Taking a “Can Do” attitude and follow-through with actions
- What makes clients stay, and the reasons they leave
About This Customer Service Training Session
Completing this course will help you recognize why businesses need good customer care.
Our customer service training is always adapting to the most frequent method of communication used to connect with your clients e.g. face to face, telephone, email.
This course session contains an engaging combination of lecture, group interaction, and role-playing to improve retention of their training.
This training session is designed for groups such as sales, marketing, telesales and customer service teams seeking to enhance the customer experience throughout the customer travel.
Neighborhood Torrita Customer Service Training available for teams.