Customised Customer Service Training For Torrensville Area
Customer service isn’t a department. It is a philosophy to be embraced by each employee.
Fantastic customer service is vital for all businesses, big or small. It may have a direct effect on customer loyalty and where potential customers choose to invest their money. To put it simply, the higher quality customer service you provide, the higher degree of customer satisfaction you may enjoy, and that will translate into repeat business and more revenue.
In this course, the learner will learn about customer service and its connection to the international market, the significance of ‘good service’, and what the customer expects.
This customer support course will provide participants with the knowledge and skills required to ensure that products and services are delivered and maintained to the standards your customers have come to expect.
- Advance a customer service program from a fundamental to advanced level
- Dealing with customers in person
- Diagnose problems in delivery of customer service
- Establishing customer needs and responding to requests
- Identify ways to truly meet your clients’ needs.
- Nature of communication – what it is and why it goes wrong
- Service recovery
- The advantages and disadvantages of telephone communication
- Using positive language and tone of voice
About This Customer Service Training Session
Exploring all customer touch points and focusing on professional communication, this course will not only help you manage, track and report on the effectiveness of your service to clients, but handle customer complaints in a professional manner.
Please contact us about specific articles and customisation.
This Customer Service Training Course is for professionals who wish to make a significant contribution to their company’s image or bottom line and create their own lives easier by always providing exceptional customer service to both external and internal customers.
Throughout the program, you will receive training that takes you from the fundamentals of customer care through to providing quality customer feedback and customer satisfaction as a means of improving and possibly growing your business.
This Customer Service Training could be customised to suit the local area of Torrensville.