Customised Customer Service Training In Topi Topi
Customer experience training is vital for any organization that works with customers or clients.
Do you have well-developed skills and a broad knowledge of customer service plans?
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in copy and support roles to build, maintain, and increase a loyal customer base.
This lively and interactive, course has been designed to help people acquire knowledge and skills necessary for creating memorable service encounters resulting in customer loyalty.
- 4 ways to build a powerful team
- Communicate and collaborate with customers utilising efficient communication processes
- Demonstrate flexible ways of dealing with difficult clients
- How listening could surmount a stressed situation
- Increases customer satisfaction and retention by creating loyalty
- Putting yourself at the customer’s shoes
- Seek post-sale feedback from customers.
- Tips and tricks for providing customer support over the phone
- What is Customer Support?
About This Customer Service Training Session
Customer service training programs enhance the customer service skills and abilities of your staff and equip them with the customer support tools mentioned previously.
If you’re in a customer focused role or you handle a client service team, this course is ideal as it will better help you provide high quality service to clients and clients.
The design of short modules that may be delivered by team leaders to equip their people with the knowledge and skills to deliver the expertise.
We can customise the program so it is contextualised to suit you and your office needs.
Customised Customer Service Training for Topi Topi teams.