Customised Customer Service Training In Tooyal
Better customer care may be that difference causing customers to choose you over other providers offering the very same products or services.
Do you understand customer needs and problems and would like to offer advice to staff members?
Learn how to create an amazing customer experience.
This program provides tools to focus on the important function of the individual in building client loyalty, making a positive impression, and contributing to an office service culture.
- 3 simple rules for answering another person’s phone
- Communicate and collaborate with clients utilising efficient communication processes
- Easy methods for crystal-clear, positive communications
- Group discussion, brief practice sessions in pairs with feedback
- How to keep from becoming upset and unraveled
- Practical tips for managing dangerous anger
- Stepping into your clients shoes
- The 3 Principles of superior customer service
- Using body language to your advantage
About This Customer Service Training Session
Establishing a successful customer service program in your company requires dedication from yourself and your staff.
Learn the principles of customer service, with tips on how to provide excellent customer support to improve your bottom line.
This system takes customer service training to the highest level.
Throughout the program, you will receive training that takes you in the fundamentals of customer care through to providing quality customer feedback and customer satisfaction as a way of improving and possibly growing your business.
Training sessions customised to suit the Tooyal local area and business.