Customer Service Training Toowoomba West

Customised Customer Service Training For Toowoomba West

As the first line of contact with clients, service representatives can affect customer perceptions and ensure their satisfaction and loyalty.
Engage your team with customer service training that is easy to implement and easy to use.
Providing great customer service is an art.
This program provides skills and tools to create memorable service experiences resulting in customer loyalty and successful customer centric organisations.

The Outline:

  • 4 ways to build a strong team
  • Communicate more assertively and effectively
  • Empowers you with techniques to deal with difficult or problematic situations
  • Follow-up to ensure completion
  • The Way to prevent misunderstandings
  • Learn lessons from your most difficult clients
  • Review client satisfaction with service delivery
  • The 80 / 20 Rule — why you should ‘super-serve’ your top 20%
  • Why finding new clients costs five to seven times more

About This Customer Service Training Session

An important part of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
Learn the principles of customer service, with ideas on how to provide excellent customer support to improve your bottom line.
This course is intended for professionals looking to enhance the customer service experience and develop techniques to develop strong customer relationships.
We’ll give you invaluable know-how on a broad range of topics such as organizing your desk, proper email etiquette, dealing with tough customers, and how customer service will make your business excel.

Quality customised Customer Service Training available in Toowoomba West if you have a team.