Customer Service Training For Toowoomba City Area
Complex customer service roles are in demand across a whole spectrum of industries and workplaces, such as banking and finance, travel and retail, contact centres, help desks, reception, front of company and counter service.
If you’re looking to offer excellent, outstanding service then this course is excellent for all staff who deal with external and internal customers.
Inspire Your Company with a WOW Customer Service Philosophy!
This course discusses how to connect with the customer and illustrates how to manage customer service on the telephone, in-person, responding to and sending e-mail, and when dealing with challenging customers.
- 12 poor listening habits and how to avoid them
- Customers’ psychological needs
- Easy techniques for crystal-clear, positive communications
- How to avoid making a bad phone impression
- Internal vs. External customers
- Know How to Influence the Attitude of Your Customers
- Reduce client turnover for long-term benefits and success
- The 3 Principles of superior customer service
- Why the choices you make with each customer contact are so important
About This Customer Service Training Session
An important aspect of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
No travel expenses, the training is conducted in your own facility.
This comprehensive customer service Course will provide you with a chance to explore your responsibilities to the customers service function in your organisation.
With a selection of training options, take a look at a number of the most popular themes or have us design something specific for you.
Quality customised Customer Service Training accessible in Toowoomba City if you’ve got a team.