Customer Service Training For Toormina Area
Being able to clearly explain the next step in a process and confirming that the client is satisfied, will reduce the number of callbacks and return clients. Improving “first contact” resolution is one of the primary drivers of consumer satisfaction.
Feedback from workshop participants informs us that they can immediately use their new skills to their workplace the following day.
A number of customer service skills are necessary in order to give customer service that really satisfies customers.
This customer service class will provide practical methods for improving how to deal with customers in a broad array of challenging situations.
- Attitudinal Issues
- Customers’ psychological needs
- Delight the customer by going beyond customer satisfaction
- Factors of good and poor communication on the telephone
- How to make your customers love you and tell everyone they know
- Practised how to turn customer service disappointment into a positive experience
- Surprise and delight customers by under promising and over delivering.
- The value of a Vision Statement
- What your customers, desire, need and anticipate
About This Customer Service Training Session
Establishing a successful customer service program in your company demands dedication from yourself and your own staff.
Learn the principles of customer service, with ideas on the best way to provide excellent customer support to boost your bottom line.
The course includes role-playing drills, group exercises, and discussions of concepts which are most relevant when tailored to the experiences of their students.
You will learn the causes of poor customer care, good customer support skills and how to handle complaints.
Customer Service Training are offered for individuals in all major cities, customised training onsite is available in Toormina.