Customer Service Training Toonumbar

Customer Service Training In Toonumbar

Clients are any organisation’s finest assets.
If you are in a customer focused role or you manage a customer service group, this course is perfect as it will better enable you to provide high quality service to customers and clients.
Providing great customer service is an art.
This course is fantastic for call centers wanting to keep abreast of the latest thinking in relationship building as well as individuals who confront the client on a daily basis.

The Outline:

  • Attitudinal Issues
  • Create a positive impression on your customers and enhance the image of your organisation
  • Easy methods for crystal-clear, positive communications
  • The Way to do ‘service recovery’ and turn an irate customer to a positive advocate
  • The Way to resurrect lost customers
  • Nature of client service – the truth and the myths
  • Strategies for contending with rude or abusive callers
  • Understanding the client’s business needs
  • What makes customers remain, and the reasons they leave

About This Customer Service Training Session

Good customer service is an integral component of any successful enterprise. Not only will your customers feel good about doing business with you, you can strengthen your company reputation and opening up opportunities for repeat business.
Loyal customers tell others and promote the benefits of your products and services.
This 1 day Customer Service Training Course is for individuals on the front line of customer support, whether face to face or on the telephone.
You will learn ways to attract, connect with and keep customers in a competitive market, including how to turn complaints into opportunities.

Local Toonumbar Customer Service Training available for teams.