Customer Service Training Toonpan

Customer Service Training In Toonpan

Customers are any organisation’s finest assets.
Ideal for those working in a contact centre role, this client service course will provide you the skills to offer deal with complex or challenging customer service situations.
It costs less to retain loyal customers than to acquire new ones. In addition, satisfied customers are more open to additional sales messages and are likely to refer others to that enterprise.
This course Introduces the basic concepts of customer service and dives into effective customer service methods and practices.

The Outline:

  • Being a positive influence and ambassador
  • Create a reputation for reliability by fulfilling their promises to customers
  • Easier management of staff and customer issues due to enhanced management skills and enhanced satisfaction of employees and clients
  • Factors of voice that add and detract from the message and picture being portrayed
  • Increases customer satisfaction and retention generating greater potential income for the Business
  • Manage stressful situations with customers face-to-face and over the telephone
  • Review recruitment practices to ensure you hire the ideal front-line staff.
  • The impact of bad service on an organisation
  • What customer service is

About This Customer Service Training Session

An excellent course suitable for all management and staff. Our courses can be tailored to fit the demands of every business when dealing with both external and internal customers, regardless of industry or the size of your enterprise.
Please contact us about specific articles and customisation.
The customer service training is either a full or half-day customer support workshop focussed on the crucial role people play in building customer loyalty and creating positive service experiences. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line employees, anyone and everyone who comes into contact with clients!

Corporate Customer Service Training accessible in Toonpan.