Customer Service Training Toondahra

Customer Service Training In Toondahra

Delivering first-class support is a successful strategy for everybody.
Employees who are properly trained and demonstrate professional customer service skills, can enhance customer loyalty and satisfaction.
Learn the principles of customer service, with ideas on the best way best to provide excellent customer support to improve your bottom line.
This 1-day customer service training course introduces entry-level customer service agents to the basic principles and techniques required to provide excellent service.

The Outline:

  • Always welcome a customer with friendliness and a willingness to serve
  • Cost of a Dissatisfied Client
  • Define what great customer service is for others and yourself.
  • Defining Customer Service
  • Helps you become an asset to your organisation by providing tactics and strategies to meet or surpass customer expectations
  • Identifying ways to add value and exceed customer expectations
  • Prioritizing customer projects to keep both the important and the urgent moving forward
  • Service recovery
  • Tips and tricks for providing customer service over the phone
  • Why the choices you make with each customer contact are so important

About This Customer Service Training Session

Ideal for team members at all levels that are wanting to develop their customer service and communication skills for working with internal and external clients.
If you are in a customer focused role or you handle a customer service team, this program is ideal as it will better help you provide high quality service to clients and clients.
Target audience is Client Service agents.
With a range of training options, have a look at a number of the most popular topics or have us design something specific for you.

We can offer a training session to your team in Toondahra.