Tooloom Customer Service Training
As the first line of contact with clients, service representatives can influence customer perceptions and ensure their satisfaction and loyalty.
If you’re looking to offer excellent, outstanding service then this program is ideal for all staff who deal with external and internal clients.
In today’s rapidly changing business world, the trick to a successful organisation is not only about providing an excellent product or service, but also about delivering great customer care.
This customer support course will provide participants with the knowledge and skills needed to make certain that products and services are delivered and maintained to the standards your customers have come to expect.
- Answer the telephone in a standard way and with a grin
- Choose appropriate behavior for different customer service situations
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you handle.
- Helps customer-facing-staff to Comprehend the importance of great service and its role in customer retention
- How to make your customers love you and tell everyone they know
- Practical tips for handling dangerous anger
- Responding to customer complaints
- Turning disappointment into delight
- Ways to create a winning first impression
About This Customer Service Training Session
Companies will need to give their employees access to a wider range of knowledge source, subject matter experts, examples of best practices and other peoples’ experience of customer service.
In order to create customer satisfaction, you want to go beyond good customer service and exceed your clients’ expectations with exceptional service every time.
The design of short modules which may be delivered by group leaders to equip their people with the knowledge and skills to deliver the expertise.
We have a great deal of great customer service training courses that will be a fantastic fit for you and your team.
For a local session customised to match Tooloom teams contact us.