Toolondo Local Customised Customer Service Training
Customers are any organisation’s finest assets.
Feedback from workshop participants tells us that they could immediately use their new skills to their office the next day.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and support staff in copy and support functions to build, preserve, and increase a loyal customer base.
You’ll learn how to communicate effectively over email with colleagues/ clients, record and retrieve product and customer information on a database and handle complaints, deal with stress and react effectively to customers.
- Attitudinal Issues
- Communicate more assertively and effectively
- Deliver tangible results through saved referrals and business
- Set a customer complaint policy.
- How to make your customers love you and tell everyone they know
- Know how to defuse situations with customers and to handle tough situations
- Remember to use ‘please’ and ‘thank-you’ and offer world-class courtesy
- Understanding the client’s business needs
- What is Customer Support?
About This Customer Service Training Session
Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external clients.
If you are in a customer focused role or you manage a client support team, this course is perfect as it will better help you deliver high quality service to clients and clients.
This comprehensive customer service Course will offer you a chance to explore your responsibilities to the customers service function within your organisation.
With a range of training options, take a look at some of the most popular topics or have us design something specific for you.
Professional Customer Service Training to suit your Toolondo team.