Customer Service Training Toolleen

Customer Service Training For Toolleen Area

An engaging customer service training class to develop and fine-tune customer service skills, with half-day or one-day training options available.
If you’re in a customer focused role or you manage a customer support team, this course is perfect as it will better enable you to provide high quality service to clients and clients.
It costs less to keep loyal customers than to acquire new ones. In addition, satisfied clients are more receptive to additional sales messages and are likely to refer others to this enterprise.
This course covers essential topics in providing quality client service.

The Outline:

  • 3 steps to assertive behaviour to get hard messages across in tactful, respectful manner
  • Confidently handle unhappy customers and develop a solution-centric approach to complaints.
  • Empowers you with techniques to deal with difficult or problematic situations
  • Explore the principles of great service
  • How to see your business through the eyes of the customer
  • Lessens stress by providing skills to de-escalate challenging situations
  • Review recruitment practices to ensure you employ the ideal front-line staff.
  • Take possession of a customer problem; follow it through to settlement, and follow up to confirm the problem is solved to their satisfaction
  • Using body language to your advantage

About This Customer Service Training Session

Ideal for staff members at all levels who are wanting to develop their customer service and communication skills for working with internal and external customers.
No travel expenses, the training is conducted in your own facility.
This program provides your company with the tools to finish on-site, face-to-face training for numerous employees.
You will learn the causes of poor customer care, good customer support skills and how to handle complaints.

Corporate Customer Service Training available in Toolleen.