Customer Service Training For Toolibin
Customer Service Training will provide your entire team with the knowledge and skills necessary to constantly exceeded guest expectations.
Engage your team with customer service training that is easy to implement and simple to use.
It’s the responsibility of the organisation to supply the sort of high-quality customer service training required to supply customers with positive experiences.
This course covers essential topics in providing quality customer service.
- 3 steps to assertive behaviour to get hard messages around in tactful, respectful manner
- Catch suggestions for improvement from clients
- Delight the customer by going beyond customer satisfaction
- How to apply the International Customer Service Standards of best practice
- How using excellent customer service can generate return business
- Pre-planning to get the Most out of time, people and priorities
- Strategies for contending with rude or abusive callers
- The secrets to great rapport with customers and associates
- Use verifiable data while maintaining reporting processes to compare changes in customer satisfaction
About This Customer Service Training Session
Customer service training programs improve the customer service skills and skills of your employees and equip them with the customer support tools mentioned above.
Our focus is on you, and we will deliver a customer service training workshop that’s exactly what your company needs.
The course incorporates role-playing drills, team exercises, and discussions of concepts which are most relevant when tailored to the experiences of the students.
Whether you want a public course or a group session at your offices, we can supply what you want at a price that will guarantee a great return on your investment.
We can offer a trainer in the Toolibin area.