Customer Service Training Toolangi

Customised Customer Service Training For Toolangi Area

Better customer care may be that difference causing clients to choose you over other providers offering the same products or services.
Engage your team with customer service training that’s simple to implement and simple to use.
Providing exceptional customer service starts with knowing who your customers are and establishing a customer attention to satisfy their needs.
This in house customer service skills course is aimed at creating service skills, including handling the harder situations.

The Outline:

  • Active listening skills on the phone
  • Dealing with clients in person
  • Easier management of staff and customer problems because of increased satisfaction of staff and clients
  • Helps customer-facing-staff to understand the importance of great service and its role in customer retention
  • How we ‘manage’ our clients
  • Nature of client service – the truth and the myths
  • Recognise what employees are looking for to be truly engaged.
  • Understand how the service-profit chain affects your organisation.
  • What differentiates us from our competitors?

About This Customer Service Training Session

Each workshop introduces techniques for handling challenging clients and situations and also offers opportunities to apply new skills to support interactions.
Our customer service training programs already include many great research-proven topics for you to choose from.
Providing excellent customer service is critical to the long-term viability of each business.
We can even design a full-year and multi-year customer service program to build and maintain a customer-focused culture.

Ask us about a customised training session in Toolangi.