Customer Service Training Toolamba

Customised Customer Service Training In Toolamba

Clients are any organisation’s finest assets.
Engage your staff with customer service training that’s easy to implement and simple to use.
Learn the principles of customer service, with tips on the best way to provide excellent customer support to improve your bottom line.
This system provides tools to concentrate on the important function of the individual in building customer loyalty, making a positive impression, and contributing to a workplace service culture.

The Outline:

  • Answer the telephone in a standard way and with a smile
  • Choose appropriate behavior for different customer service situations
  • Effective techniques for building customer loyalty
  • How to identify and address the needs of your customers
  • Identifying the nature of customer complaints
  • Personal presentation tips
  • Record customer service standards and relate them back to company goals.
  • Take ownership of a customer problem; follow it through to resolution, and follow up to confirm the problem is resolved to their satisfaction
  • What your customers, want, need and anticipate

About This Customer Service Training Session

Companies need to provide their employees access to a wider array of knowledge source, subject matter specialists, examples of best practices and other peoples’ experience of customer service.
If you’re in a customer focused role or you handle a customer service group, this program is ideal as it will better help you deliver high quality service to customers and clients.
This class focuses on analysing needs, priorities and problem diagnoses in the delivery of service to clients.
We can also design a full-year and multi-year customer support program to build and sustain a customer-focused culture.

This session is created for business located in Toolamba.