Customer Service Training Toogong

Toogong Local Customer Service Training

Customers are the lifeblood of any business. Yet it’s surprising how few people and organisations have mastered delivering consistent service excellence.
If you are in a customer focused role or you manage a customer support group, this program is perfect as it will better enable you to provide high quality service to customers and clients.
In this program, the learner will learn about customer service and its connection to the global market, the significance of ‘good service’, and what the client expects.
This dynamic and interactive, course has been designed to help individuals acquire skills and knowledge necessary for producing memorable service experiences resulting in customer loyalty.

The Outline:

  • Active listening skills on the telephone
  • Building and maintaining rapport
  • Dealing with objections
  • Follow-up to ensure completion
  • Identify ways to genuinely meet your customers’ needs.
  • Manage stressful situations with customers face-to-face and over the phone
  • Respond to and report on customer feedback and complaints
  • Telephone greetings that place a positive stage
  • Why finding new customers costs five to seven times more

About This Customer Service Training Session

Good customer service is an essential part of any successful business. Not only will your customers feel great about doing business with you, you can strengthen your organization reputation and opening up chances for repeat business.
Our focus is on you, and we’ll provide a customer service training workshop that’s exactly what your business needs.
The course will provide you the skills to develop customer loyalty and will instruct you how you can look after yourself and feel confident in almost any customer situation. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line employees, anyone and everyone who comes into contact with clients!

Your Customer Service Training could be customised to match the local Toogong area if you have a team.