Tooborac Customised Customer Service Training
Complex customer service roles are in demand across a whole spectrum of industries and workplaces, such as banking and finance, travel and retail, contact centers, help desks, reception, front of company and counter support.
If you’re in a customer focused role or you handle a customer support group, this program is ideal as it will better help you deliver high quality service to clients and clients.
The benefits of good customer service are endless.
This course covers essential topics in providing quality client service.
- 3 steps to assertive behaviour to get hard messages across in tactful, respectful manner
- Customers’ psychological needs
- Defining good customer service
- How to Deal with the inherent frustrations of heavy client contact
- How to prevent misunderstandings
- Make customer service a team strategy
- Recognise Different Customer Personalities
- Turning disappointment into delight
- Using body language to your advantage
About This Customer Service Training Session
Customer service training programs enhance the customer service skills and skills of your employees and equip them with the customer service tools mentioned previously.Ideal for those working in a contact centre role, this customer service course will give you the skills to deal with complicated or challenging customer service situations.
The course includes role-playing drills, group exercises, and discussions of concepts that are most applicable when tailored to the experiences of the pupils.
Whether you need a public course or a group session in your offices, we can supply what you want at a price that will guarantee a great return on your investment.
Providing customised Customer Service Training to your local Tooborac area.