Customer Service Training Tooan

Tooan Customised Customer Service Training

Client expectations are on an all-time high. Even with continual insights, many client needs are still not fulfilled. This is a clear indication that training needs to be more stringent.
Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.
Learn new technologies for communications using Neuro Linguistic Programming to enhance your customer service abilities.
This course is ideal for anyone seeking training in customer service and customer care.

The Outline:

  • Apply the fundamental aspects of customer service in a business
  • Communicate and collaborate with customers utilising efficient communication processes
  • Empowers you with techniques to deal with difficult or problematic situations
  • The Way to get assistance from managers, coworkers, and staff
  • Identifying challenging customer requests
  • Make decisions to overcome problems and adapt customer services
  • Strategies for contending with rude or abusive callers
  • Taking ownership of problems
  • What your clients, desire, need and anticipate

About This Customer Service Training Session

All of our programs can be customized to satisfy your specific needs.
Participants will learn to “wow” customers and build strong customer service teams.
This program takes customer service training to the highest level.
We can also design a full-year and multi-year customer service program to develop and maintain a customer-focused culture.


Contact us today to find out more on conducting a Customer Service Training in Tooan.