Tonimbuk Customer Service Training
Customer service is carefully and deliberately designed to suit your business — not by doing different things, rather by doing the exact things differently.
Gain thorough knowledge and understanding of customer service practices and be confident in handling enquiries, complaints, and communications.
Providing exceptional customer service starts with understanding who your customers are and establishing a client attention to satisfy their needs.
This customer service training can allow you to train yourself, your employees, and your organization not only to head off issues, but also to rise to a level of service excellence.
- Ask key employees what they already do to provide decent customer service.
- Complaints and why we want them
- Diagnose problems in delivery of customer service
- Handling work based client requests
- Innocent statements which can drive customers away
- Nature of communication – what it is and why it goes wrong
- Respond to client requests with a sense of urgency
- The 3 Principles of superior customer service
- What is Customer Support?
About This Customer Service Training Session
Exploring all customer touch points and focusing on professional communication, this course won’t just help you manage, track and report on the effectiveness of your service to customers, but manage customer complaints in a professional manner.
Our courses can be tailored to meet the requirements of every business when dealing with both external and internal customers, irrespective of industry or the size of your company.
This comprehensive customer service Course will provide you with a chance to explore your responsibilities to the clients service function in your organisation.
We can customise the program so it is contextualised to suit you and your office requirements.
Providing customised Customer Service Training into your neighborhood Tonimbuk area.