Tonganah Customised Customer Service Training
Customer service is intentionally and carefully designed to match your business — not by doing different things, instead by doing the exact things differently.
Ideal for those working in a contact centre role, this customer service course will give you the skills to provide deal with complex or challenging customer service situations.
It’s the responsibility of the organisation to provide the sort of high quality customer service training required to supply customers with positive experiences.
This course discusses how to connect with the customer and illustrates how to manage customer service on the telephone, in-person, responding to and sending email, and when dealing with challenging customers.
- 12 poor listening habits and how to prevent them
- Complaint handling practice sessions with feedback, group review
- Diagnose problems in matching service delivery to clients and promptly action procedures to resolve customer complaints
- How listening can surmount a tense situation
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Practical tips for handling dangerous anger
- Recognise every customer touch point is a ‘moment of truth’
- Understand how the service-profit chain affects your organisation.
- Use verifiable data while keeping reporting procedures to compare changes in client satisfaction
About This Customer Service Training Session
Completing this course will help you recognize why businesses need excellent customer care.
Our courses can be tailored to satisfy the requirements of every business when dealing with both external and internal customers, regardless of industry or the size of your business.
This program is intended for professionals looking to enhance the customer service experience and develop techniques to develop strong customer relationships.
We’ll provide you invaluable know-how on a broad assortment of topics like organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your business excel.
Customer Service Training sessions available in Tonganah if you are a business searching for a customised training session. Workshops available in Canberra, Melbourne, Sydney, Perth, Parramatta, Brisbane and Adelaide.