Customer Service Training Coolcha

Coolcha Customer Service Training

Customer service is intentionally and carefully designed to suit your business — not by doing different things, rather by doing the same things differently.
Ideal for those working in a contact centre role, this client service class will provide you the skills to offer deal with complex or challenging customer service situations. So as to stick out in today’s business environment, an individual can’t hope to have by just meeting customer expectations.
This course helps customer service providers understand the importance of the role and develop essential skills required to deliver superior customer service.

The Outline:

  • Body language skills
  • Course Overview
  • Enjoy their work more, so customers can feel their enthusiasm for their role
  • How to exceed customer expectations
  • The Way to speak concisely and make every word count
  • Know How to Influence the Attitude of Your Clients
  • Review recruitment practices to ensure you hire the ideal front-line staff.
  • Understand how an individual’s behavior influences the behaviour of others
  • What is Customer Service?

About This Customer Service Training Session

An fantastic course acceptable for all staff and management. Our courses can be tailored to fit the demands of every business when dealing with both internal and external customers, irrespective of industry or the size of your enterprise.
If you are in a customer focused role or you handle a customer support team, this course is ideal as it will better enable you to provide high quality service to clients and clients.
This program provides your organization with the tools to complete onsite, face-to-face training for numerous employees.
This training session is designed for groups such as sales, marketing, telesales and customer service teams seeking to enhance the customer experience throughout the customer travel.


Quality customised Customer Service Training accessible in Coolcha if you’ve got a team.