Customer Service Training Coogee

Customised Customer Service Training For Coogee Area

An engaging customer service training course to develop and fine-tune customer service skills, with half-day or one-day training options available.
If you’re searching to provide excellent, outstanding service then this program is excellent for all employees who deal with internal and external customers.
Learn the principles of customer service, with ideas on the best way best to provide excellent customer support to improve your bottom line.
This program provides managers with the tools to build a customer centric organisation utilizing the most up to date customer support strategies for sustaining and building a culture of service excellence.

The Outline:

  • 5 ways to improve your over-the-phone persona
  • Creates a professional and proactive image for the Business
  • Diagnose problems in delivery of customer support
  • Helps customer-facing-staff to Comprehend the importance of great service and its role in client retention
  • Increases customer satisfaction and retention creating greater potential income for the company
  • Nature of customer service – the truth and the myths
  • Seek ways to continuously improve
  • Teaches skills for handling difficult, abusive and high maintenance customers.
  • Using body language to your advantage

About This Customer Service Training Session

As you discuss the many skills and techniques, you may draw from your own personal and varied experiences to discuss elements of challenge and reward. Consider this class as a re-energizing time to construct and expand from where you are now.
Our Customer Service course will engage, instruct and equip your team members with the skills required for frequently tough customer support based roles.
This one-day course investigates the essence of truly exceptional customer service, providing the skills to react to customer and customer needs.
Whether you want a public class or a group session in your offices, we can provide what you want at a price that will guarantee a great return on your investment.

If you are located in Coogee and need a customised training session for your group, Please contact us.