Cooee Customer Service Training
Customer Service Training provides your whole team with the knowledge and skills required to continuously exceeded guest expectations.
If you are in a customer focused role or you manage a customer service team, this course is perfect as it will better help you provide high quality service to clients and clients.
Our customer service skills training is specifically designed to develop the participants skills and behaviours to offer exceptional customer care.
This course helps customer service providers understand the importance of the role and develop essential skills necessary to deliver superior customer service.
- Apply critical communication skills
- Customers’ psychological needs
- Develop the skills and practices that are essential elements of a customer service focused supervisor.
- Helps you become an asset to your organisation by providing tactics and approaches to meet or surpass customer expectations
- The Way to prevent misunderstandings
- Presentation, revolving flipchart exercise in small groups, group review
- Responding to customer complaints
- The advantages and disadvantages of mobile communicating
- Why the choices you make with each customer contact are so important
About This Customer Service Training Session
Establishing a successful customer service program on your company demands dedication from yourself and your own staff.
Our customer service training programs already include many great research-proven topics for you to choose from.
This customer service course is appropriate for anyone who has responsibility for serving internal or external customers.
Throughout the program, you will receive training that takes you from the principles of customer care through to providing quality customer feedback and customer satisfaction as a means of improving and possibly growing your business.
We can provide a training session for your team in Cooee.