Customer Service Training Coodanup

Coodanup Local Customer Service Training

Customer service is not a department. It is a philosophy to be adopted by every employee.
Exceptional customer service is a crucial element for any company, continually improving abilities to attain peak levels of performance and sales success.
Our extensive customer service training courses are designed to help your employees respond to clients’ needs.
See the skills necessary to provide excellent customer service to internal and external customers.

The Outline:

  • Attract customer compliments which are recorded, rewarded and recognised
  • Communication Skills
  • Enhance each customer interaction with friendliness and go the extra mile
  • How to express appreciation
  • Include the best point-of-sale system.
  • Looking for all the ways you can deliver, not reasons you can not
  • Record client details in a Customer Relationship Management (CRM) database.
  • The 80 / 20 Rule — why you should ‘super-serve’ your top 20 percent
  • Use verifiable data while keeping reporting processes to compare changes in client satisfaction

About This Customer Service Training Session

Ideal for team members at all levels who are wanting to develop their customer service and communication skills for working with internal and external clients.
One-day instructor-led customer service training courses are offered at your site for up to 15 students per course.
This course session contains an engaging blend of lecture, group interaction, and role-playing to enhance retention of the training.
We can customise the program so it’s contextualised to suit you and your office needs.

Customer Service Training sessions offered in Coodanup if you’re a business looking for a customised training session. Workshops available in Melbourne, Perth, Sydney, Brisbane, Adelaide, Canbeera and Parramatta.