Coochin Customised Customer Service Training
An engaging customer service training class to develop and fine-tune customer service skills, with half-day or one-day training options available.Developed and introduced by customer support experts, this seminar teaches ways to work easily with others and create a more pleasant atmosphere.
Our training offers advanced customer service ideas for your organization depending on the content field or competency that you want to improve.
This class discusses how to connect with the customer and illustrates how to manage customer service on the telephone, in-person, responding to and sending email, and when dealing with challenging clients.
- Active listening including taking notes
- Coping with anger and whining customers
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you handle.
- Examples of exceptional customer service skills
- Include a staff training program and review staff performance regularly.
- Raise the bar on customer service and marketing strategies
- React to a criticism as an opportunity for service recovery and to improve systems
- Responding to customer complaints
- Understanding the customer’s business needs
- Use verifiable data while maintaining reporting processes to compare changes in client satisfaction
About This Customer Service Training Session
An important aspect of the training is to offer solutions to meet those needs and expectations through consistent and positively reinforced training.
One-day instructor-led customer service training classes are offered at your site for up to 15 students per class.
This customer service class is appropriate for anyone who has responsibility for serving external or internal customers.
We’ll provide you valuable know-how on a broad assortment of topics such as organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your business excel.
Contact us today for a customised quote for your Coochin company.