Customised Customer Service Training For Connewarre Area
Better customer care may be that gap causing clients to choose you over other suppliers offering the same products or services.
If you are in a customer focused role or you handle a client service team, this course is ideal as it will better enable you to provide high quality service to customers and clients.
It’s the duty of the organisation to supply the sort of high-quality customer service training necessary to provide customers with positive experiences.
This workshop that can be tailored specifically for your organisation or department in order to examine various contact points for clients and the impact on their client journey and experience.
- 12 poor listening habits and how to avoid them
- Building and maintaining rapport
- Effective questioning techniques
- Establish a customer complaint policy.
- Identify the key elements of customer service excellence
- Knowing and communicating regularly to customers what the company is doing to meet their needs.
- Review recruitment practices to ensure you employ the right front-line staff.
- Turning disappointment into delight
- Using positive language and tone of voice
About This Customer Service Training Session
A customer service program formalises the level of customer service you aim to supply, and what practical things you will do to accomplish this.
Learn the fundamentals of customer service, with tips on the best way to provide excellent customer support to boost your bottom line.
Schedule the training when it is convenient for your staff.
We’ve got a great deal of terrific customer service training courses which will be a fantastic match for you and your staff.
To find out more on this Connewarre Client Service Training session contact us.