Customer Service Training Connellys Marsh

Connellys Marsh Customised Customer Service Training

As the first line of contact with customers, service representatives can influence customer perceptions and ensure their loyalty and satisfaction.
Fantastic customer service is vital for all businesses, big or small. It can have a direct impact on customer loyalty and where prospective customers decide to spend their money.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
This course is ideal for anyone seeking training in customer service and client care.

The Outline:

  • Attitudinal Issues
  • Choose appropriate behaviour for different customer service situations
  • Develop the skills and practices which are essential elements of a customer service focused manager.
  • Have the knowledge, skills and desire to resolve a customer’s query or problem on the first call.
  • How to provide customer service over the telephone
  • Make eye contact and smile when face with a client.
  • Responsibility for customer service
  • The power of using names, with 5 easy tips to remember them
  • Ways to make a winning first impression

About This Customer Service Training Session

A customer support program formalises the level of customer service you aim to provide, and what practical things you will do to accomplish this.
Learn the strategies involved in exceeding customer needs and directing staff to comprehend and retain customer relationships.
This system provides your company with the tools to complete onsite, face-to-face training for any number of employees.
Whether you want a public course or a group session in your offices, we can provide what you want at a price that will guarantee a great return on your investment.

This session is created for business located in Connellys Marsh.