Customer Service Training Conjola

Customer Service Training In Conjola

Customer experience training is crucial for any organization that works with customers or clients.
Do you understand customer requirements and problems and would like to provide advice to staff members?
Inspire Your Company with a WOW Customer Service Philosophy!
This dynamic and interactive, course was designed to help individuals acquire knowledge and skills necessary for creating memorable service encounters leading to customer loyalty.

The Outline:

  • Addresses the skills required to provide exceptional customer service to internal and external customers.
  • Dealing with difficult customers and complaints
  • Dealing with objections
  • Follow-up to ensure completion
  • Identify ways to genuinely meet your customers’ needs.
  • Putting yourself at the customer’s shoes
  • Recognise what employees are searching for to be genuinely engaged.
  • The advantages and disadvantages of electronic communication
  • What distinguishes us from our competitors?

About This Customer Service Training Session

A customer support program formalises the level of customer service you aim to supply, and what practical things you will do to accomplish this.
Participants will learn key concepts and participate in facilitated exercises and discussions that will personalize the customer service content to their specific functions and responsibilities in the business.
This comprehensive customer service Course will offer you an opportunity to explore your duties to the clients service function within your organisation. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line employees, anyone and everyone who comes into contact with clients!

Training sessions customised to suit the Conjola local region and business.