Customer Service Training Congo

Congo Local Customer Service Training

Better customer care may be that gap causing clients to choose you over other providers offering the very same products or services.
Discover what it means to provide truly outstanding customer service, together with the value of customer excellence to the modern business enterprise.
Our training offers advanced customer service ideas for your organization based on the content area or competency that you would like to improve.
You’ll learn how to communicate effectively over email with coworkers/ clients, record and retrieve product and customer information on a database and handle complaints, cope with stress and react effectively to clients.

The Outline:

  • Addresses the skills required to provide exceptional customer service to internal and external customers.
  • Course Overview
  • Dealing with objections
  • How Good Am I at providing Service? Questionnaire
  • How we ‘manage’ our clients
  • Nature of communication – what it is and why it goes wrong
  • Review recruitment practices to ensure you employ the right front-line staff.
  • The impact of bad service on an organisation
  • What makes customers remain, and the reasons they leave

About This Customer Service Training Session

Each workshop introduces techniques for handling challenging clients and scenarios and also offers opportunities to apply new skills to support interactions.
No travel expenses, the training is conducted at your own facility.
This comprehensive customer service Course will offer you an opportunity to explore your duties to the clients service function in your organisation.
This training session is designed for groups such as sales, marketing, telesales and customer service groups seeking to enhance the customer experience throughout the customer journey.

Customer Service Training sessions offered in Congo if you’re a business searching for a customised training session. Workshops available in Canberra, Melbourne, Sydney, Perth, Parramatta, Brisbane and Adelaide.