Condamine Plains Local Customer Service Training
Searching for customer service training classes?
Exceptional customer service is a crucial element for any company, continually improving abilities to achieve peak levels of performance and sales success.
In this course, the learner will learn about customer service and its relation to the global market, the significance of ‘great service’, and what the client expects.
This course helps customer service providers understand the importance of their role and develop essential skills required to deliver superior customer service.
- Active listening skills on the phone
- Deal effectively with situations where client expectations have not been met
- Develop the skills and practices which are essential elements of a customer service focused manager.
- Establishing customer needs and responding to requests
- Interpersonal skills with customers
- Practical exercises in pairs and trios with group discussion
- Respond to client requests with a sense of urgency
- Understand how the service-profit chain affects your organisation.
- Why the choices you make with each client contact are so significant
About This Customer Service Training Session
Terrific customer service training covers essential behaviors, service strategies, and support systems that together ensure an exceptional customer experience.
Learn the fundamentals of customer service, with ideas on how to provide excellent customer support to boost your bottom line.
The course ensures that the students can transfer these skills to the job and thereby provides a substantial return on the training investment for the organization.
We’re also experienced at providing bespoke training courses in customer services, as well as longer term programmes to meet specific organisation targets and service standards.
Customer Service Training Offered in Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra and Melbourne. This session can be customised to match your company if you’re located in Condamine Plains.