Customer Service Training Concord

Concord Local Customised Customer Service Training

Complex customer service roles are in demand across a complete spectrum of industries and offices, such as banking and finance, travel and retail, contact centres, help desks, reception, front of business and counter support.
Do you understand customer requirements and problems and would like to provide advice to staff members?
In today’s increasingly competitive markets, delivering exceptional customer service is increasingly important to differentiate you and your opponents.
This course is fantastic for call centers wanting to keep abreast of the latest thinking in relationship building as well as individuals who confront the client on a daily basis.

The Outline:

  • Attitudinal Issues
  • Communicate more assertively and effectively
  • Easier management of staff and customer issues because of increased satisfaction of employees and customers
  • Get serious about providing great customer service.
  • How using excellent customer service can generate return business
  • Manage Different Stressful Situations with the Irate, Rambling, Insistent, Threatening or Vulgar Clients
  • Record customer service standards and relate them back to business objectives.
  • The right and wrong ways to say “no”
  • Use verifiable data while keeping reporting processes to compare changes in customer satisfaction

About This Customer Service Training Session

Establishing a successful customer service program in your company requires dedication from yourself and your own staff.
No travel costs, the training is conducted in your own facility.
Satisfied customers are loyal customers.
Whether you want a public class or a group session at your offices, we can provide what you want at a price that will guarantee a great return on your investment.


Neighborhood Concord Customer Service Training available for teams.