Customer Service Training For Commissioners Flat
As the first line of contact with customers, service agents can influence customer perceptions and ensure their loyalty and satisfaction.
Fantastic customer service is vital for all businesses, large or small. It can have a direct effect on customer loyalty and where prospective customers choose to invest their money. Simply put, the higher quality customer service you provide, the higher degree of customer satisfaction you may enjoy, and that will translate into repeat business and more earnings.
It costs less to retain loyal customers than to acquire new ones. Additionally, satisfied customers are more open to additional sales messages and are likely to refer others to that business.
This course covers essential topics in providing quality customer service.
- 5 ways to improve your over-the-phone persona
- Communicate and collaborate with customers utilising efficient communication processes
- Develop and execute strategies and methods to improve customer service delivery
- How to avoid making a poor phone impression
- Importance of first impressions , as seen from the customer’s standpoint
- Lessens stress by providing skills to de-escalate challenging situations
- Seek ways to continuously improve
- Teaches skills for handling difficult, abusive and higher maintenance customers.
- What differentiates us from our competitors?
About This Customer Service Training Session
An excellent course acceptable for all staff and management. Our courses can be tailored to fit the requirements of every business when dealing with both external and internal customers, regardless of industry or the size of your business.
Our trainers are experts in their field and have a wealth of Customer CARE experience in your industry.
Schedule the training when it’s convenient for your employees.
We can adapted to your specific requirements and the examples used can be quite specific to your organisation.
Contact us today for more information on conducting a Customer Service Training in Commissioners Flat.