Customer Service Training Colton

Customised Customer Service Training In Colton

An engaging customer service training course to develop and fine-tune customer service skills, with half-day or time-management training options available.
Good customer service is critical for all businesses, large or small. It can have a direct effect on customer loyalty and where prospective customers decide to spend their money.
Providing exceptional customer service begins with knowing who your customers are and establishing a customer focus to satisfy their needs.
This customer service class will provide practical methods for improving how to manage customers in a broad array of challenging situations.

The Outline:

  • Attitudinal Issues
  • Complaint handling and customer interaction
  • Differences between assertive, aggressive and passive behaviour
  • How to build good will
  • The Way to speak concisely and make every word count
  • Lessens stress by providing skills to de-escalate challenging situations
  • Review customer satisfaction with service delivery with verifiable information while maintaining reporting processes to compare changes in customer satisfaction
  • The Value and Belief of Customer Care
  • What makes customers stay, and the reasons they leave

About This Customer Service Training Session

Assessing all customer touch points and focusing on professional communication, this course will not just help you manage, track and report on the effectiveness of your service to customers, but handle customer complaints in a professional way.
Participants will learn key concepts and take part in facilitated exercises and discussions that will personalize the customer support content to their precise functions and responsibilities in the organization.
This comprehensive customer service Course will offer you an opportunity to explore your responsibilities to the customers service function within your organisation.
Throughout the program, you will receive training that takes you in the principles of customer care through to providing quality customer feedback and customer satisfaction as a way of improving and potentially growing your business.

Neighborhood Colton Customer Service Training available for teams.