Customer Service Training For Colo Heights Area
Being able to clearly explain the next step in a process and confirming that the customer is satisfied, will decrease the amount of callbacks and return clients. Improving “first contact” resolution is one of the principal drivers of customer satisfaction.
Engage your team with customer service training that is easy to implement and easy to use.
Learn new technologies for communications using Neuro Linguistic Programming to enhance your customer service abilities.
This lively and interactive, course has been designed to help individuals acquire knowledge and skills necessary for creating memorable service experiences resulting in customer loyalty.
- Accepting responsibility outside your area
- Catch suggestions for improvement from customers
- Delight the Customer by Exceeding their Expectations
- Follow-up to ensure completion
- How to provide customer service over the phone
- Listened efficiently, asked questions and summarised to respond fully to a client request
- Record client details in a Customer Relationship Management (CRM) database.
- Teaches skills for handling difficult, abusive and higher maintenance customers.
- What differentiates us from our competitors?
About This Customer Service Training Session
Ideal for staff members at all levels that are wanting to develop their customer service and communication skills for working with internal and external clients.
Our customer service training is always aligned to the most frequent method of communication used to connect with your clients e.g. face to face, phone, email.
The course ensures that the students can transfer these skills to the job and thereby provides a significant return on the training investment to the organization.
Throughout the program, you’ll receive training that takes you from the principles of customer care through to providing quality customer feedback and customer satisfaction as a means of improving and possibly growing your business.
If you are a business located in Colo Heights we can provide a customised Customer Service Training to fit your team.