Customer Service Training Collum Collum

Customer Service Training For Collum Collum

Customer Service Training will provide your whole team with the knowledge and skills required to constantly exceeded guest expectations.
If you’re looking to offer excellent, outstanding service then this course is excellent for all staff who deal with internal and external clients.
Some of the best organizations know one of the keys is integrating a strong customer service philosophy embraced by every single person.
This course is perfect for call centers wanting to keep abreast of the latest thinking in relationship building as well as individuals who face the client on a daily basis.

The Outline:

  • Being a positive influence and ambassador
  • Communicate more assertively and effectively
  • Delivering bad news to customers in a professional way
  • How to deal with difficult customers
  • Individual and group exercises, facilitated group discussion
  • Understanding and communicating regularly to customers what the organization is doing to meet their needs.
  • Remember to use ‘please’ and ‘thank-you’ and offer world-class courtesy
  • The impact of bad service on an organisation
  • Using positive language and tone of voice

About This Customer Service Training Session

A customer service program formalises the level of customer service you aim to provide, and what practical things you will do to achieve this.
Our customer service training programs already include many great research-proven topics for you to select from.
Schedule the training when it’s convenient for your staff. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line employees, anyone and everyone who comes into contact with clients!

Please contact us for more information on Customer Service Training for your business in Collum Collum.