College Grove Local Customised Customer Service Training
Searching for customer service training courses?
Fantastic customer service is vital for all businesses, big or small. It may have a direct effect on customer loyalty and where prospective customers decide to invest their money. To put it simply, the higher quality customer service you provide, the higher degree of customer satisfaction you will enjoy, and that will translate into repeat business and more earnings.
Some of the greatest organizations know one of the keys is incorporating a strong customer service philosophy embraced by every single person.
This brief course provides you with practical skills, knowledge and strategies.
- 12 poor listening habits and how to prevent them
- Creates a professional and proactive image for the company through service criteria
- Diagnose problems in fitting service delivery to clients and promptly action procedures to resolve customer complaints
- Handling work based customer requests
- Increases customer satisfaction and retention generating greater potential income for the Business
- Presentation, revolving flipchart exercise in small groups, group review
- Recognize that service delivery is a single response worth
- Understand how the service-profit chain affects your organisation.
- What customer service is
About This Customer Service Training Session
Completing this course will allow you to understand why businesses need excellent customer care.
If you’re in a customer focused role or you handle a customer support group, this course is perfect as it will better enable you to deliver high quality service to customers and clients.
This system takes customer service training to the highest level.
We can customise the program so it is contextualised to suit you and your workplace needs.
Providing customised Customer Service Training to your local College Grove area.