Collarenebri Customised Customer Service Training
Customer Service Training provides your whole team with the knowledge and skills required to constantly exceeded guest expectations.
Feedback from workshop participants tells us that they can immediately use their new skills to their office the next day.
In today’s competitive marketplace, businesses must make sure they’re providing the highest quality customer support.
This course is perfect for call centers wanting to keep abreast of the latest thinking in relationship building in addition to individuals who confront the customer on a daily basis.
- Actively look for ways to go the extra mile and exceed customer expectations
- Confidently deal with unhappy customers and develop a solution-centric approach to complaints.
- Differences between assertive, passive and aggressive behaviour
- How to Deal with the inherent frustrations of heavy client contact
- Identify the needs and priorities of the organisation in delivering services to clients
- Listening fully and with focus
- Service recovery
- Taking a “Can Do” attitude and follow-through with actions
- Using body language to your advantage
About This Customer Service Training Session
Establishing a successful customer service program in your business demands commitment from yourself and your own staff.
No travel costs, the training is conducted at your own facility.
The more you know about your customers the more empowered your team will be and the better results you will get from training.
We’re also experienced at providing bespoke training courses in customer services, in addition to longer term programmes to meet specific organisation targets and service standards.
Customer Service Training are available for individuals in all major cities, customised training onsite is available in Collarenebri.