Customer Service Training Cold Harbour

Customised Customer Service Training For Cold Harbour Area

Searching for customer service training classes?
Feedback from workshop participants tells us that they could immediately use their new skills to their workplace the following day.
Inspire Your Business with a WOW Customer Service Philosophy!
What is happening on the inside of your company is felt on the outside by your clients.

The Outline:

  • 3 steps to assertive behaviour to get difficult messages across in tactful, respectful manner
  • Creates a professional and proactive image for the Business
  • Define what great customer support is for others and yourself.
  • Defining Customer Service
  • Group discussion, brief practice sessions in pairs with comments
  • The Way to Offer customer service over the phone
  • Make customer service a team approach
  • Responsiveness — how can we improve
  • Telephone greetings that place a positive stage
  • Ways to create a winning first impression

About This Customer Service Training Session

Each workshop introduces techniques for handling challenging clients and situations and also offers opportunities to apply new skills to service interactions.
Our Customer Service class will participate, instruct and equip your team members with the skills required for often difficult customer support based roles.
Satisfied customers are loyal customers.
You will learn the causes of poor customer care, very good customer care skills and how to handle complaints.


Local Cold Harbour Customer Service Training available for teams.