Customer Service Training Colac East

Colac East Local Customised Customer Service Training

Customer Service Training provides your entire team with the knowledge and skills necessary to continuously exceeded guest expectations.
Every single contact between you and the customer is important. This course can help you recognize the fundamental principles of good customer service practices, whether you communicate with customers in person, on the telephone or via email.
Inspire Your Company with a WOW Customer Service Philosophy!
This in house customer service skills course is aimed at developing service skills, including handling the more difficult situations.

The Outline:

  • Always welcome a client with friendliness and a willingness to serve
  • Communication Skills
  • Develop strategies to obtain customer feedback for improving the provision of Services and Products
  • Establishing customer needs and responding to requests
  • Identify the needs and priorities of the organisation in delivering services to clients
  • Listened efficiently, asked questions and summarised to respond fully to a client request
  • Record customer service standards and relate them back to business goals.
  • The power of using titles, with 5 simple tips to remember them
  • What your customers, desire, need and anticipate

About This Customer Service Training Session

Assessing all customer touch points and focusing on professional communication, this course will not just help you manage, monitor and report on the effectiveness of your service to clients, but handle customer complaints in a professional manner.
Learn the strategies involved in exceeding customer needs and guiding staff to comprehend and retain customer relationships.
This 1 day Customer Service Training Course is for people on the front line of customer support, whether face to face or over the phone.
Whether you want a public class or a group session at your offices, we can provide exactly what you want at a price that will guarantee a great return on your investment.


Please contact us for more information on Customer Service Training for your company in Colac East.