Customer Service Training Cokum

Customised Customer Service Training For Cokum Area

Complex customer service functions are in demand across a whole spectrum of industries and offices, including banking and finance, travel and retail, contact centres, help desks, reception, front of company and counter service.
Feedback from workshop participants informs us that they could immediately apply their new skills to their office the following day.
Most successful businesses and businesses take customer service very seriously.
This customer service training will help you train yourself, your staff, and your organization not only to head off issues, but also to rise to a level of service excellence.

The Outline:

  • 5 ways to reduce costly mistakes
  • Confidently handle unhappy customers and develop a solution-centric approach to complaints.
  • Develop the skills and practices which are essential elements of a customer service focused manager.
  • How to apply the International Customer Service Standards of best practice
  • Individual and group exercises, facilitated group discussion
  • Know how to handle customer behavior by understanding their needs and expectations
  • Recognise and reward staff behavior that you want repeated.
  • Understand each customer is worth the sum total of all trades over time
  • Using body language to your advantage

About This Customer Service Training Session

Customer service training programs enhance the customer service skills and abilities of your staff and equip them with the customer service tools mentioned previously.
Our customer service training is always adapting to the most frequent method of communication used to connect with your clients e.g. face to face, phone, email.
Target audience is Customer Service agents.
Throughout the program, you will receive training that takes you in the fundamentals of customer care through to providing quality customer feedback and customer satisfaction as a way of improving and potentially growing your business.


Neighborhood Cokum Customer Service Training available for teams.